Ask offers a web search engine (ask.com ) and toolbar which are being promoted via other free programs and once installed on your computer, they will hijack your browser homepage and replace your default search engine.
Ask Toolbar and Search got on your computer after you have installed another free software or add-on that had bundled into their installer this browser hijacker. For example, when you install Java,the Ask will install its toolbar, set your browser homepage to ask.com and change your default search engine to nl.ask.com .
However, when you uninstall Java from your computer, your web browser’s default settings will not be restored. This means that you have to remove the Ask toolbar and search from your favorite web browser manually.
You should always pay attention when installing software because often, a software installer includes optional installs, such as this Ask Toolbar. Be very careful what you agree to install.Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place.
It goes without saying that you should not install software that you don’t trust.
Ask Toolbar and Ask.com – Virus Removal Instructions
STEP 1 : Uninstall Ask Toolbar from your computer
In this first step, we will try to identify and remove any malicious program that might be installed on your computer.
- To uninstall Ask Toolbar program from Windows XP, Windows Vista or Windows 7, click the “Start ” button, then click on the “Control Panel ” menu option.
If you are using Windows 8. simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for “control panel ” .Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control Panel from there.
Depending on what program has installed the Ask Toolbar, the above program may have a different name or not be installed on your computer. If you cannot find any unwanted or unknown programs on your machine, then you can proceed with the next step.
If you are having issues while trying to uninstall the Ask Toolbar, you can use Revo Uninstaller to completely remove this unwanted program from your machine.
STEP 2 : Remove the Ask Toolbar residual damage from your browser
Ask Toolbar has installed several browser extensions, has changed your homepage to search.ask.com, and has changed your default search engine.
Remove Ask Toolbar and Ask.com from Internet Explorer
You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC.
- Open Internet Explorer, click on the “gear icon ”
in the upper right part of your browser, then click again on Internet Options .
Remove Ask Toolbar and Ask.com from Mozilla Firefox
If you’re having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history and open tabs.
- In the upper-right corner of the Firefox window, click the Firefox menu button (
), then click on the “Help ” (
If you’re unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting information page.
Note. Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data “. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.
Remove Ask Toolbar and Ask.com from Google Chrome
- Remove Ask Toolbar extensions from Google Chrome.
Click the Chrome menu
button on the browser toolbar, select Tools and then click on Extensions .
In the Extensions tab, remove (by clicking on the Recycle Bin) the Ask Toolbar and any other unknown extensions from Google Chrome.
Click the Chrome menu
button, then select Settings and click on Manage search engines in the Search section.
In the Search Engines dialog that appears, select Google and click the Make Default button that appears in the row.
Search for Ask.com in the Search Engines list, and click the X that appears at the end of the row.
homepage from ask.com to its default.
The Ask Toolbar has modified your Google settings to open their webpage whenever you start your browser, so we will need to revert this change.
Click the Chrome menu
button, then select Settings and click on One the New Tab page in the On Startup section.
STEP 3: Remove Ask Toolbar and Search.Ask.com with AdwCleaner
The AdwCleaner utility will scan your computer and web browser for the Ask Toolbar malicious files, browser extensions and registry keys, that may have been installed on your computer without your knowledge.
- You can download AdwCleaner utility from the below link.
If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
AdwCleaner will now start to search for the “Ask Toolbar and Ask.com Search” malicious files that may be installed on your computer.
STEP 4: Remove Ask Toolbar virus from with Malwarebytes Anti-Malware Free
Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.
- You can download download Malwarebytes Anti-Malware from the below link.
You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes ” to continue with the installation.
To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next ” button.
Alternatively, you can click on the “Scan ” tab and select “Threat Scan “, then click on the “Scan Now” button.
Please note that the infections found may be different than what is shown in the image.
After your computer will restart, you should open Malwarebytes Anti-Malware and perform another “Threat Scan” scan to verify that there are no remaining threats
STEP 5: Double-check for the Ask Toolbar infection with HitmanPro
HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.
- You can download HitmanPro from the below link:
Click on the “Next ” button, to install HitmanPro on your computer.
Your computer should now be free of the Ask Toolbar infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the Premium version of Malwarebytes Anti-Malware to protect against these types of threats in the future, and perform regular computer scans with HitmanPro .
If you are still experiencing problems while trying to remove Ask Toolbar from your machine, please start a new thread in our Malware Removal Assistance forum.
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